Refund policy
VICTORIOUS OLYMPUS — RETURNS POLICY
Understand our returns policy, what items can and can't be returned, and how exchanges are processed.
Last updated: 11 July 2026
OUR PROMISE
We get it — sometimes the fit isn't right or you simply change your mind. As long as your item(s) were purchased from victoriousolympus.com and remain in their original condition, you have up to 14 days from delivery to send them back to us for a refund or exchange.
WHAT ITEMS CAN I RETURN?
Any unwanted product may be returned within 14 days of the day your order was delivered, provided it meets the conditions below:
• Items must be unused, unworn, and unwashed.
• Items must be in their original packaging with all tags attached.
• A valid order number and proof of purchase are required.
Exceptions:
• Hand wraps that have been opened or worn cannot be returned for hygiene reasons, unless faulty.
• Personalised or customised items cannot be returned unless faulty.
• Gift cards are non-returnable.
• Items marked "Final Sale" are not eligible for return, exchange, or refund. This will be clearly shown on the product page and at checkout.
All items are inspected on arrival at our warehouse. If an item is returned damaged, worn, washed, or without its original packaging, we may refuse the return or apply a reduced refund.
None of the above affects your statutory rights.
HOW DO I START A RETURN?
1. Email victoriousolympus@gmail.com within 14 days of delivery with your order number and the item(s) you wish to return.
2. We will reply within one business day with the return address and instructions.
3. Package your item(s) securely and post them back. Return postage is your responsibility unless the item is faulty or was sent in error.
4. Keep your proof of postage receipt — we may ask to see it as part of your return query.
Please register each order's return separately. Items from different orders must be sent in separate packages so your refund can be processed correctly.
WHEN WILL I GET MY REFUND?
Once your return arrives at our warehouse, it is inspected and processed within 7 days. Refunds are issued to the original payment method only and may take up to a further 7 working days to appear in your account, depending on your bank.
Where a gift card was used to pay for all or part of an order, the refund is applied to a new gift card to be used at www.Victoriousolympus.com.
In any event, we will issue your refund no later than 14 days after receiving the goods back, in line with UK regulations.
DO YOU OFFER EXCHANGES?
Yes. Exchanges (for example, a different size) are available within the same 14-day period, provided the item is unused and in its original packaging with tags attached.
To request an exchange, email victoriousolympus@gmail.com with your order number and the size or item you would like instead. Please note:
• Your replacement item is dispatched once your return has been received and inspected at our warehouse. We are unable to pre-reserve exchange items.
• Exchanges are subject to stock availability. If your requested item is unavailable, we will confirm by email and issue a refund to your original payment method instead.
FAULTY OR INCORRECT ITEMS
If your item arrives faulty, damaged, or is not what you ordered, contact us as soon as possible with photos where applicable. Under the Consumer Rights Act 2015, you are entitled to reject faulty goods for a full refund within 30 days of delivery, and to a repair or replacement thereafter. We will cover return postage for faulty or incorrect items.
YOUR STATUTORY RIGHTS (UK)
As a UK consumer, you also have a statutory right under the Consumer Contracts Regulations 2013 to cancel your online order for any reason within 14 days of receiving it, and a further 14 days to return the goods, with a refund issued within 14 days of us receiving them back. Nothing in this policy limits or affects your statutory rights.
CONTACT
Victorious Olympus
victoriousolympus.com
victoriousolympus@gmail.com
Replies within one business day.
