Shipping policy

Shipping Policy

Last updated: 11 July 2026

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays). Orders placed on weekends or bank holidays are processed the next business day. You will receive a confirmation email when your order is placed and a dispatch email with tracking once it ships.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address, and the weight and size of your order. The exact cost is always displayed before you complete your purchase — there are no hidden fees.

Free UK delivery over £75

Orders of £75 or more (after discounts, excluding shipping) qualify for free standard delivery. The free delivery option is applied automatically at checkout.

Delivery estimates

United Kingdom (standard, tracked): 2–4 business days
United Kingdom (express): 1–2 business days
Europe: 5–10 business days
United States, Canada, Australia, New Zealand: 7–14 business days
Rest of world (where available): 10–21 business days

Delivery times are estimates from the date of dispatch and are not guaranteed. In accordance with the Consumer Contracts Regulations 2013, we will deliver your order without undue delay and in any event within 30 days of your order, unless a different time is agreed with you.

Where we ship

We currently ship to the United Kingdom, the United States, Canada, Australia, New Zealand, most of Europe, and selected countries in Asia and the Middle East. If your country is not available at checkout, contact us at victoriousolympus@gmail.com and we will try to help.

International orders — customs & import duties

Orders shipped outside the United Kingdom may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs. Please check with your local customs office for details before ordering.

Tracking

All orders are sent with tracking. Your tracking number is included in your dispatch email. If you have not received it, check your spam folder or contact us with your order number.

Delayed, lost, or damaged deliveries

If your order has not arrived within the estimated timeframe, contact us with your order number and we will investigate with the carrier. If your order arrives damaged, contact us as soon as possible with photos of the damage and packaging — under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered to you, and we will arrange a replacement or refund for items damaged in transit.

Incorrect address

Please double-check your delivery address at checkout. If a parcel is returned to us because of an incomplete or incorrect address provided by the customer, we can resend it, but additional shipping charges may apply.